Frequently Asked Questions
Everything you need to know about your favorite Dooney & Bourke styles.
Are the products on ILoveDooney authentic?
Yes, every item sold on ILoveDooney is 100% authentic. We are an authorized retailer for Dooney & Bourke, offering genuine craftsmanship and high-quality materials.
What is your return policy?
We accept returns of unused, unworn merchandise with original tags attached within 30 days of delivery. Please note that a standard return shipping fee may apply.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while expedited options are available at checkout for faster delivery.
Do you offer a warranty on handbags?
Yes, all Dooney & Bourke products are covered by a one-year guarantee against any defects in craftsmanship under normal use.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options like PayPal and Apple Pay.